Twenty-four hours of support for any business-related medium is a great idea but practically difficult. Small to medium sized companies may not work in shifts and employees may not be available on call 24 hours and 7 days a week.
IT INFRASTRUCTURE CHALLENGES
Third-party IT service providers are easy to get in touch when facing a problem, and their quick response time. These providers use a ticketing system and a help desk portal to assist their customers. When a customer requires assistance, the online help desk simply issues them a ticket and a designated IT professional will provide them with the IT support they need via email, phone call or even a video call. Additionally, these IT professionals take less than a minute to respond.
Due to the ticket issuing system that they use, the IT support team will always have a record of all the technical problems that their customers have raised so they can even keep a track of any recurring problems that the customer might face again. So even if the threat was a malware attack or even an attack of malicious intent from a hacker, IT support will be able to help you at any time of the day or night and even have a background of repeated or similar attacks from the past.
This does in no way mean that all feedback is negative. Feedback is sometimes constructive and in lots of cases positive – it could very well be appreciation for the products and the effort towards customer service that have been offered by the company.
A WELL DESIGNED IT INFRASTRUCTURE A proficient IT service provider will design your IT infrastructure in a way that would greatly enhance employee productivity. An adequately built IT infrastructure is a key component for any business. A 24/7 IT service provider will also focus on minimizing the downtime if it were ever to occur within the organization. A 24/7 IT service provider makes sure that your servers experience little to no downtown as they would be able to instantly begin working on any server issues as soon as they happen. So even if you’re hit with a problem or attack, you can rest easy knowing there is a professional working on lessening the blow of the attack and stopping the attack altogether. THE COST IMPLICATIONS? All these services should not be costing you a bomb. This will be very much within your budget and managed remotely by a team of professionals. As technology advances day by day to better enhance our everyday life and to even make business proceedings easier, there is always the other side of the coin where these advancements in technology are used for criminal activities such by hackers. Unfortunately, not even the most expert cyber security protocols or IT professionals can guarantee a 100% cyber security safely rate, however with 24/7 IT support always on standby, you can rest easy knowing that if an issue were to ever arise, it would be dealt with immediately.
Comments